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The "Total Immersion" course:

February 26-27, 2009
Nashville, TN

April 16-17, 2009 - Buffalo, NY May 7-8, 2009 - Los Angeles, CA

May 28-29, 2009 - Dallas, TX

September 17-18, 2009 - Chicago, IL

November 12-13, 2009 - Atlanta, GA


Leading a TOP Team:

April 3, 2009

October 2, 2009


ToPS Annual Planning Round Table:

December 4, 2009
Dallas, Texas
Greetings -

The Crown Council Annual Event concluded this week with some spectacular sessions.  The entire TopS Team was on hand for the kick-off session that introduced a new way of communicating and working as a team that has the power to transform team harmony and productivity.  For more information in the new “6 Thinking Caps” team communication system, give our team a call. 

Don’t miss the secrets to “A Great Recovery” with tips on how to turn negative patients experiences into patient loyalty opportunities.  It’s a simple secret most overlook every day. Read about it on the ToPS Blog at: www.TotalPatientService.BlogSpot.com.

Make it ToPS!


Morning Huddle Action Thoughts 


February 9
Thought: Do not go searching for opportunity in the distance, but reach out and embrace it right where you are.                    Napoleon Hill


Action:  Look for opportunities today for same day treatment, referrals, or existing patients who need to have work done that has not been accepted yet.  The opportunity is there…embrace it and see how much more you can do beyond what was originally scheduled for the day.

 

February 10
Thought:  A happy face does not come by chance, it comes by happy thoughts.

Action:  Your happy face is the door through which patients must pass to better health and appearance.  Think “smiles” and your face will respond accordingly.


February 11
Thought: A business is successful to the extent that it provides a product or service that contributes to happiness in all of its forms.               Mihaly Csikszentmihalyi 

Action:  Commit to truly make patients happy today.  Not just because of good dentistry, but because of great personal treatment.  


February 12
Thought:  It is only the farmer who faithfully plants seeds in the spring, who reaps a harvest in the Autumn.            BC Forbes

Action:  Look for how many seeds for needed and wanted treatment you can plant today by using phrases like “Have you ever considered…?  Would you be interested in….”  Have I told you about….?  Or  “Have you heard about….?”


February 13
Thought:  Success seems to be connected with action. Successful people keep moving. They make mistakes, but they don't quit.                Conrad Hilton  

Action:  Keep moving forward today in the face of  any eventuality.  Find a way to make it work.



Make It Happen!

Steven J. Anderson
Founder and President
Total Patient Service Institute
http://www.totalpatientservice.com/
877 399 8677


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