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The "Total Immersion" course:

February 26-27, 2009
Nashville, TN

April 16-17, 2009 - Buffalo, NY May 7-8, 2009 - Los Angeles, CA

May 28-29, 2009 - Dallas, TX

September 17-18, 2009 - Chicago, IL

November 12-13, 2009 - Atlanta, GA


Leading a TOP Team:

April 3, 2009

October 2, 2009


ToPS Annual Planning Round Table:

December 4, 2009
Dallas, Texas
Greetings -

Morning Huddle Action Thoughts

March 23
Thought:  He who is not ready today will be less so tomorrow.  Ovid

Action:  Give careful thought to all of the patients who will be coming in today.  See if there is something you can discover and do for each patient that will make his/her visit more pleasant.


March 24
Thought:  There is great value in getting the good ideas out of your head and putting them into action.  Steve Anderson

Action:  Review the great ideas you have had that you intend to put into practice “when you find time” and do at least one of them today.


March 25
Thought:  When we feel recognized and appreciated, we value ourselves more and work to improve even more. 

Action:  Tell at least one member of your team something you admire about him/her today.


March 26
Thought:  What we are communicates far more eloquently then anything we say or do. 
Stephen Covey

Action:  Resolve today that you will be yourself.  Being conscious of that will remind you to be striving continuously to be a better person.


March 27
Thought:  The only ones who will be really happy are those who have sought and found how to serve.  Albert Schweitzer

Action:  Rejoice especially today because you have the opportunity to serve people and to make their days brighter.


Make It Happen!

Steven J. Anderson
Founder and President
Total Patient Service Institute
http://www.totalpatientservice.com/
877 399 8677


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