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The "Total Immersion" course:

February 26-27, 2009
Nashville, TN

April 16-17, 2009 - Buffalo, NY May 7-8, 2009 - Los Angeles, CA

May 28-29, 2009 - Dallas, TX

September 17-18, 2009 - Chicago, IL

November 12-13, 2009 - Atlanta, GA


Leading a TOP Team:

April 3, 2009

October 2, 2009


ToPS Annual Planning Round Table:

December 4, 2009
Dallas, Texas
Greetings -

We just finished our ToPS “Total Immersion” course in Buffalo, NY with a great mix of teams we have worked with for years and new teams that have just embarked on the ToPS journey.  What do the new teams see that motivates them to come in the first place?  A vision of something that is better; of future results that are possible with the implementation of ideas, techniques and system that are proven to work.  Why do veteran teams keep coming back?  Because of the results they keep getting and the realization that there is just as much to learn about the people skills and management side of dentistry as there is the clinical side.  It is a never-ending journey of improvement. 

One place where that improvement can continually improve is the balance between the “gas peddle” and the “breaks.”  These two personal case acceptance ingredients are essential to any team’s short and long-term success.  How much of it do you have?  How much of it do you need?  Find out by reading this week’s ToPS Blog at www.TotalPatientService.BlogSpot.com.

No matter where you are on the practice development journey, join us as one of our ToPS Total Immersion or Leading ToPS Team courses.  You will notice the improvement in yourself and the results in your practice will show it!

Have a great week as you climb the next rung of success to the ToP!

Morning Huddle Action Thoughts

April 20
Thought:  The key to change is to let go of fear.  Rosanne Cash

Action:   Challenge a fear.  Suggest a change of something now that needs changing–a habit, a routine, a goal.


April 21
Thought:  We are frightened of what makes us different.  Anne Rice

Action:  Everyone is gifted with a thing or things he/she is able to do with greater skill and ease than most other people.  Glory in this.  Discover the things for which you have a superior aptitude and make the best use of them.  Congratulate others for their superior skills and don’t fret about not having those specific skills yourself.  


April 22
Thought:  Sometimes we all have to do things we don’t want to do.  Audrey Penn

Action:  If you have one of these things on your to-do list, do it with pride and a sense of accomplishment that will make it almost a pleasure.


April 23
Thought:  The human spirit lives on creativity and dies in conformity and routine. 
Vilayat Inaat Khan 

Action:  Today is the day to step up your commitment and energy to ASK more patients to accept treatment.  Don’t let yesterday’s results dictate today’s level of performance.  Kick it up a notch and get our of your normal routine. 


April 24
Thought:  Feelings of gratitude release positive endorphins throughout the body, contributing to a good health.  Sharon Hoffman

Action:  Give your health a boost.  Make a list of all of the things you are grateful for.  Start with the ability to write the list.  Keep the list handy to read the next time you have one of those down days.


Make It Happen!

Steven J. Anderson
Founder and President
Total Patient Service Institute
http://www.totalpatientservice.com/
877 399 8677


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