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The "Total Immersion" course:
February 26-27, 2009
Nashville, TN
April 16-17, 2009 - Buffalo, NY
May 7-8, 2009 - Los Angeles, CA
May 28-29, 2009 - Dallas, TX
September 17-18, 2009 - Chicago, IL
November 12-13, 2009 - Atlanta, GA
Leading a TOP Team:
April 3, 2009
October 2, 2009
ToPS Annual Planning Round Table:
December 4, 2009
Dallas, Texas
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 Greetings -
Have you ever noticed how easy it is to get caught up in the emotion of the moment? Whether it is the impact of a great song, listening to a powerful speaker, or meeting someone who has the ability to capture your attention, emotions rule the day.
So what are you doing to emotionally manage the environment in your office. Follow the ToPS blog over the next few weeks see how you measure up in the critical areas of managing the emotional environment in your office. Start right now by seeing how many of the four “emotional regulators” you have present in your office by going to: www.TotalPatientService.BlogSpot.com
Have a great week as you take your results to the ToP.
Morning Huddle Action Thoughts
April 27
Thought: It is not only what we do, but what we don’t do that we are accountable for. Moliere
Action: Watch for an opportunity today to give a helping hand where it is needed in an area that may not be your prime responsibility. It will provide a feeling of great self-satisfaction especially if it wouldn’t get done if you didn’t do it.
April 28
Thought: Resolve that you will not be satisfied until the patient is satisfied. Steve Anderson
Action: Learn to listen in a whole new way–with a totally open heart and a clear mind. Connect ideas you hear with patients and prospective patients. Make this a never-ending activity.
April 29
Thought: The great thing in this world is not so much where we stand as what direction we are moving. Oliver Wendell Holmes.
Action: Since anyone who is standing still is bound to get run over or at least over-run, it is well to check your daily routine and see what things you can do better today than you did yesterday.
April 30
Thought: He who is taught only by himself has a fool for a master. Ben Johnson
Action: Watch others everywhere you go–the waiters, the sales people, the service people and see what they do to be successful. Discover at least one thing every week that you can adapt to your personal performance that will make you a more effective dental team member.
May 1
Thought: Give every patient Six Big A’s. Steve Anderson
Action: Give special attention to one of these each day for the next six days: Attention, Acceptance, Approval, Admiration, Appreciation, Agreeability. With a little continuing practice, you will be able to apply all six to all patients at all times.
Make It Happen!
Steven J. Anderson
Founder and President
Total Patient Service Institute
http://www.totalpatientservice.com/
877 399 8677
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