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The "Total Immersion" course:

September 17-18, 2009 - Chicago, IL

November 12-13, 2009 - Atlanta, GA

February 25-26, 2010 - San Jose, CA

April 8-9, 2010 - Louisville, KY

May 13-14, 2010 - New York, NY

June 10-11, 2010 - Dallas, TX

September 16-17, 2010 - Chicago, IL

November 11-12, 2010 - Las Vegas, NV


Leading a TOP Team:

October 2, 2009


ToPS Half Time Planning Round Table:

July 10, 2009
Dallas, Texas


ToPS Annual Planning Round Table:

December 4, 2009
Dallas, Texas
Greetings -

I’ve just stepped off a Harley after riding 1,000 miles in four days along with a large group of generous Crown Council members.  To read more about the Miles for Life ride benefiting the Smiles for Life Foundation, go to the ToPS Blog at www.totalpatientservice.blogspot.com

Have a great week as you conclude each of your morning huddles with one of the Action Thoughts below.


Morning Huddle Action Thoughts

July 20
Thought:  The art of being wise is the art of knowing what to overlook.  William James

Action:  Think of any of your associates who might sometimes be a source of annoyance to you.  Think next about the positive attributes of that person.  See if a positive comment, compliment, or overlooking the annoyance improves the outlook of two people–yourself and he/she who is the source of the annoyance.  

July 21
Thought:  Be a vendor bender.  

Action:  Vendors (suppliers) come and go on a regular basis.  They move about in all kinds of places where they can function as idea finders for your practice.  Be vendor-ear-bender.  ASK them for ideas they have seen in other places that you could use in your practice in increase efficiency, production and profits.


July 22
Thought: The only correct actions are those that demand no explanation and no apology.  Red Auerbach

Action:  Have a no excuses day when you do what you ought to do, when you ought to do it, whether you want to or not.  NO DEBATE!


July 23
Thought:  Have more than thou showest,
               Speak less than thou knowest.  Shakespeare

Action:  Try this out:  Restrain yourself from telling all you know about the subject at hand, and see if it doesn’t draw others out and encourage them to tell you what they know.   If it works, you will still know all that you know plus what the other person knows.  This is a secret of learning.


July 24
Thought:  If you don’t like something, change it.  If you can’t change it, change your attitude.   Don’t complain.   Maya Angelou

Action:  Identify one thing that frustrates you that you know you cannot change and change your attitude about it.   Identify another thing as a team that you have always talked about and never get around to doing and make it happen NOW.  


Make It Happen!

Steven J. Anderson
Founder and President
Total Patient Service Institute
http://www.totalpatientservice.com/
877 399 8677


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