ToPS Institute - Total Patient Service Institute Leading a Top Team - Click Here for details. 1.877.399.TOPS
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The "Total Immersion" course:

September 17-18, 2009 - Chicago, IL

October 15-16, 2009 - Dallas, Texas

November 12-13, 2009 - Atlanta, GA

February 25-26, 2010 - San Jose, CA

April 8-9, 2010 - Louisville, KY

May 13-14, 2010 - New York, NY

June 10-11, 2010 - Dallas, TX

September 16-17, 2010 - Chicago, IL

November 11-12, 2010 - Las Vegas, NV


Leading a TOP Team:

October 2, 2009


ToPS Half Time Planning Round Table:

July 9, 2010
Dallas, Texas


ToPS Annual Planning Round Table:

December 4, 2009
Dallas, Texas
Greetings -

Morning Huddle Action Thoughts  

August 10
Thought:  Unless you are talking only to yourself, everything you say makes an impression on someone in addition to yourself.

Action:  Exercise a special awareness today remembering that patients, team members, and others will hear and over-hear what you say.  Be sure everything you say is thoughtful, constructive, and as cheerful as possible.


August 11
Thought:  The more you value your patients’ time, the more they will tend to value yours.

Action:  Educate patients about the value of their “reserved” time when an appointment is made.  Using the word “reserved” makes appointments sound important and patients are more likely to keep them and be punctual.
 

August 12
Thought:  Praise works wonders for the sense of hearing.

Action:  Tell a patient or a dental team member about an accomplishment of another person in the office, especially if the accomplisher can overhear.  It will encourage loyalty, teamwork and can-do-ness.


August 13
Thought:  Be a learner who seeks out ideas that will add value to the practice.

Action:  Think about your job assignment and the assignments of others with whom you work.  Discover a new and better way to do everything within your view.  Share at least one constructive idea each week, starting today.  Nobody knows your job better than you do.


August 14
Thought:  Apology is the super-glue of life.  It can repair just about anything.  Lynn Johnston.

Action:  This is not to suggest that it is OK to create a problem because it can be repaired with an apology, but it does suggest being ready with an apology when a patient is inconvenienced.  Be ready with an apology for any patient who is made to wait even a few minutes.  Have apologies mentally ready at all times to repair prospective damages.


Make It Happen!

Steven J. Anderson
Founder and President
Total Patient Service Institute
http://www.totalpatientservice.com/
877 399 8677


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