August 24

Thought:  It is impossible to help others without helping yourself. 

Action:  Forget yourself and concentrate on helping every patient and all of your friends to get more of what they want,and less of what they don’t want. The magic is that you will get more of what you want.

August 25

Thought:   Treat each patient as if he/she were worth a million dollars to the practice. 

Action:  Help every member on the dental team to remember to share the responsibility of keeping every patient for a lifetime.  Every patient has a circle of influence.  Satisfied patients will tell at least two people about their good experience.  Dissatisfied ones will tell nine about their bad experience.

August 26

Thought:  School is never out for professionals.  Linda Miles

Action:  Since your earnings are directly commensurate with your ability to get results from your work, continuing to improve your skills is the best form of self-preservation and advancement.  If your practice doesn’t provide for continuing education, find a way to provide it yourself even if it is home study. 

August 27

Thought:  People seldom improve when they have no model but themselves to copy. Goldsmith

Action:  See that your attitude and the way you work provides an example for all of your associates.   You can do more good this way than any other.

August 28

Thought:  Except for the dentist, the most difficult person to do without is the one who refers new patients.  Steve Anderson

Action:  Ask all of the patients who come into the office today if all of the members of their extended family have a happy dental home.  Have each member of the dental team resolve to ask at least five people a week outside of the office if they know someone who needs a happy dental home.