Start inside the practice first by creating a Culture of Accountability which the subject of this week’s ToPS Blog at www.TotalPatientService.BlogSpot.com   Don’t miss the 6 keys to creating a more accountable, motivated, action-oriented team detailed in this week’s blog.  That is just the start of the great ideas and systems that are covered in the upcoming ToPS Leading a ToP Team course, October 2, 2009.  Call our team at 1-877-399-8677 for more information and availability. 

Have a great week as you use the action thoughts below to conclude each morning huddle each day.

August 31

Thought:  They never taste who always drink.  They always talk who never think.  Anonymous

Action:  Every time you have the inclination to“tell” today, ask yourself first if it wouldn’t be more productive to “ask.”

September 1

Thought:  Doth thou love life?  Then do not squander time for that is the stuff life is made of.

Benjamin Franklin

Action:  There is nothing more important to the success of each day in the dental office than the schedule.  Every minute counts. Have everyone on the team rededicate themselves to to do everything they can to keep the schedule full no matter the job description.

September 2

Thought:  It is 80% easier to persuade regular patients to accept additional treatment than it is to acquire new patients.  Steve Anderson

Action:  Review the day’s patient list each morning and consider what additional services might provide special benefits to the day’s patients.  Then just ASK them to do it!

September 3

Thought:  You have an opportunity to give patients a LIFT in addition to solving their dental problems.  

Action:  Make a record of personal information about each patient in addition to dental information.  Keep it with all patient records.   Review it each morning for those with appointments.  Know where patients are employed, if they are married or single, how many children they have, if they have had any recent changes in home location, promotions at work, children away at school, or receiving achievement honors, etc.  Then mention it and asks them more about it.  They will be amazed that your remembered. 

September 4

Thought:  No one was ever so completely skilled in conduct of life as not to be able to receive new information from age and experience.  Terence

Action:  Whatever agenda you are accustomed to using for the morning huddle, change it for today.  Start by going in ascending order starting with the team member who is has been on the team the shortest tell something he/she has identified that would help the practice to be more successful.  Then continue on until everyone has made a least one suggestion.