Greetings -
It has been an amazing week ofservice in the Dominican Republic. We chronicled our daily activities on an expedition blog at: www.CrownCouncil.BlogSpot.com I personally hope you will take amoment to travel with us through the events of the week. It has been a great experience as always. It is just one more way where the Crown Council is the place “Where the best dentist unite and give.”
We are headed home from the Dominican Republic to the Republic of Texas! Then it’s onto Chicago later next week to present our first ToPS Total Immersion Course of the fall to a sold out session. My apologies to those whom we could not accommodate. For availability atour other upcoming courses this fall, give our ToPS team a call at1-877-399-8677.
Have a great week as you strive to be ToPS!
Morning Huddle Action Thoughts
September 14
Thought: It is 80% easier to persuade regular patients to accept additional treatment than it is to acquire new patients.
Action: Review the day’s patient listeach morning and consider what additional services might provide special benefits to each one. Plan to suggest those services.
September 15
Thought: You have an opportunity to give patients a lift in addition to solving their dental problems.
Action: Make a record of personal information about each patient in addition to dental information. Keep it with all patient records. Review it each morning for those with appointments. Know if and how patients are employed,married or single, how many children, if they have had any recent changes in home location, promotions at work, children away to school, or receiving achievement honors, etc. Be conscious of opportunities to comment on something important in each patient’s life.
September 16
Thought: I have six honest serving men. They taught me all I know. Their names are What and Where and When And Why and How and Who. Rudyard Kipling
Action: You will note that in newspaper stories most of the answers to these questions can be found in the first sentence or at least in the first paragraph. Knowing that it is important to ask before you tell, it would be well tomemorize this short poem and use the information therein to be a more effective questioner.
September 17
Thought: Keep your antenna up.
Action: Make a resolve that at least once today you will resist providing a solution before you have heard all the patient has to say about the problem. Practice will get you closer to perfection.
September 18
Thought: No one was ever so completely skilled in the conduct of life as not to be able to receive new information from age and experience. Terence
Action: Whatever agenda you are accustomed to using for the morning huddle, change it for today. Start by having the dental team member who is t he oldest in chronological age tell something he/she identifies that would help the practice to be more successful.
Make It Happen!
Steven J. Anderson
Founder and President
Total Patient Service Institute
http://www.totalpatientservice.com/
877 399 8677
