Total Immersion Courses presented by the Total Patient Service Institute:
September 17-18, 2009 - Chicago, IL
October 15-16, 2009 - Dallas, TX
November 12-13, 2009 - Atlanta, GA
February 25-26, 2010 - San Jose, CA
April 8-9, 2010 - Louisville, KY
May 13-14, 2010 - New York, NY
June 10-11, 2010 - Dallas, TX
September 16-17, 2010 - Chicago, IL
November 11-12, 2010 - Las Vegas, NV
Leading a TOP Team:
October 2, 2009
Half Time Planning Round Table:
July 9, 2010
Annual Planning Round Table:
December 4, 2009
Greetings -
What is going on in dentistry today?I have been in Springfield, MA, Denver, Las Vegas, Dallas, and Atlanta in the last two weeks working with several hundred dental teams.
Here’s my take: there is renewed sense of purpose in dentistry that is based on a higher sense of personal service.Not the amenity type service focused on luxuries and excess.It’s not about the practice.It’s about the patient.In the last few years,the size, expensive decor, and the fewest number of days a dentist could work seemed to be the hallmarks of “success.”Not any more!Meeting patients where they are, giving back to the community, and connecting with patients and their value system are trumping ego and false pride.It is inspiring to see.It is thrilling to watch.
The best way I know how to stay plugged in and turned on the what matters most in the office every day is to build a solid foundation on the principles of Total Patient Service.Make sure to check out our ToPS “Total Immersion” dates for the rest of this year as well as 2010.It is the best way to continue to build a solid foundation upon which you can build for years to come.
Don’t miss this week’s blog on “boosters” featuring some of my favorites from around the country this week at www.TotalPatientService.BlogSpot.com
Have a great week as you use the Action Thoughts below to conclude your morning huddle each day on ToP!
Morning Huddle Action Thoughts
October 12
Thought:You can dream, create, design, and build the most wonderful place in the world, but it requires people to make the dream a reality.Walt Disney
Action:Everyone on the team is observed and appreciated all day, every day. Make sure to convey that same thoughtfulness as you meet and greet patients today.You make the “dream” a reality!
October 13
Thought:New challenges can re-energize and restore enthusiasm.
Action: Pick a new challenge today.Something you have never done or attempted in your job.Take on the challenge and make it happen today!It will re-energize and excite you!
October 14
Thought:If you want someone to do a good job, give them a good job to do.
Frederick Herzberg
Action:What is the best part of your job?Do it extraordinarily well today with class, professionalism, and care.
October 15
Thought:The mark of mediocrity is inconsistency.Jim Collins
Action:What can you do today to be the most consistent in the delivery of your service in the practice?Everyone plays a part.What part of what you do can you make more consistent today?
October 16
Thought:Most people want to be part of a team.Candice Kaspers
Action: Everybody repeat it…”I like my team.”Go about your work today with a renewed respect for your fellow team mates.Your patients will notice and you’ll have a better day…together!
Greetings - 