Thought:  Exceed patient expectations!

Action:  Every patient provides an opportunity to demonstrate your commitment to service and quality care.   Don’t discriminate.  View every patient as an opportunity.  Make their day today!

November 10

Thought:  Be a leader.

Action:  Be a leader–first a leader of yourself; second, a leader in helping others succeed;and  third, in seeing that the practice succeeds.  Make it happen!

November 11

Thought:  There is absolutely no limit to what … people can accomplish if they are given the opportunity and encouragement to do their best.

Sam Walton, Founder, Wal-Mart

Action:  Seize the opportunity to do your best today with every patient at every appointment.  Give a least one word of encouragement to a fellow team member today so each person can do his or her best as well.

November 12

Thought:  My job is removing obstacles and challenging people’s imaginations. 

Leon Royer, Project Manager,3M

Action:  Ask every existing patient with unscheduled treatment today, “What is the biggest obstacle standing in the way of moving forward?”  Then go to work to help them remove that obstacle.  Help them imagine what it would be like to have the dentistry they always wanted, and then help them get it.

November 13

Thought: Feedback is the breakfast of champions.  Rick Tate

Action:  Ask at least one patient today, “How was our service?”  or “In addition to what we have done, what else can we be doing for you?”  Ask for feedback.  Your patients will appreciate it.