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Total Immersion Courses presented by the Total Patient Service Institute:

November 12-13, 2009 - Atlanta, GA

February 25-26, 2010 - San Jose, CA

April 8-9, 2010 - Louisville, KY

May 13-14, 2010 - New York, NY

June 10-11, 2010 - Dallas, TX

September 16-17, 2010 - Chicago, IL

November 11-12, 2010 - Las Vegas, NV


Leading a TOP Team:

April 16, 2010


Half Time Planning Round Table:

July 9, 2010


Annual Planning Round Table:

December 4, 2009





Greetings -

We are just on our way home from our “Total Immersion” course in Atlanta, GA.  Thanks to a great group of teams from around the country that made it a spectacular two days! During our time together, I was reminded of an experience several years ago that illustrated the power of giving people lots of opportunities to say “yes.” 

Give your patients more opportunities tosay “yes” by reading this week’s ToPS Blog at
www.TotalPatientService.BlogSpot.com


You’ll discover a
simple principle and an easy to implement skill that will dramatically increase the number of times you hear “yes” from your patients every day.

Have a great week as you look for even more ways to hear “yes.”

 

Morning Huddle Action Thoughts


November 16

Thought:  People believe more the solutions they themselves have discovered than the solutions given to them by others.


Action:  Quit “telling”patients they have a problem. Start asking them questions to help them discover the problem and the possible solution.


November 17

Thought: Individual commitment to a group effort - that is what makes a team work. Vincent Lombardi


Action:  Make a renewed commitment today to do your individual best.  That is your greatest contribution to the team.  Make it happen!


November18

Thought:  How few know their own good, or knowing it, pursue it.  Dryden


Action:  You are great!  Think of your best moment yesterday when you performed at your best.  Now pursue it! Duplicate that success today and double it.  Then double that success again tomorrow.  


November 19

Thought:  The future is that time when you may wish you had done something different than what you are doing now.

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Action:  Have a day of no regrets.  Be your best.  Do you best so that tomorrow you will feel fulfilled for doing exactly what you should have been doing TODAY!


November 20

Thought: No one can defeat us unless we first defeat ourselves.   Dwight Eisenhower


Action:  Winning today starts with a winning attitude. Take whatever circumstances that day brings and turn them into victory!



Make It Happen!

Steven J. Anderson
Founder and President
Total Patient Service Institute
http://www.totalpatientservice.com/
877 399 8677

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