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Total Immersion Courses presented by the Total Patient Service Institute:

November 12-13, 2009 - Atlanta, GA

February 25-26, 2010 - San Jose, CA

April 8-9, 2010 - Louisville, KY

May 13-14, 2010 - New York, NY

June 10-11, 2010 - Dallas, TX

September 16-17, 2010 - Chicago, IL

November 11-12, 2010 - Las Vegas, NV


Leading a TOP Team:

April 16, 2010


Half Time Planning Round Table:

July 9, 2010


Annual Planning Round Table:

December 4, 2009





Greetings -

Morning Huddle Action Thoughts


November 23

Thought:  I have seen all, I have heard all, I have forgotten all.  Marie Antoinette


Action:  When golfers on the tour get stale,they often go back and work on the basics–the routine parts of the game.  Whether you are stale or not, refer back to the basics of patient treatment, technically and in human relations.  Find the ONE thing that could be provided that would benefit both the patient and the practice TODAY!


November 24

Thought:  What we must decide is how we are valuable rather than how valuable we are. Edgar Z. Friedberg


Action:  Find some one thing you can do today that will make you more valuable to the practice.  Enjoy doing it. The more valuable you make yourself, the more valuable you will be.


November 25

Thought:  Obstacles cannot crush me.  Every obstacle yields to stern resolve.  He who is fixed to a star does not change his mind.  Leonardo Da Vinci


Action:  Make a firm resolve to accomplish something that keeps sliding back on your priority list.  If it will help, you might consider posting your objective in a place where the team can see it.  The team will support, encourage and cheer you on to victory!


November 26

Thought:  Be thankful



November 27

Thought:  It is a sin against hospitality to open your doors and shut up your countenance. Edmund Fuller


Action:  Make today the day to go the extra smile.  Smiling at each other is a good start and will remind you to smile at every patient.



Make It Happen!

Steven J. Anderson
Founder and President
Total Patient Service Institute
http://www.totalpatientservice.com/
877 399 8677

The System, Wisdom and Training to make your practice ToPS!

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