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Total Immersion Courses presented by the Total Patient Service Institute:

November 12-13, 2009 - Atlanta, GA

February 25-26, 2010 - San Jose, CA

April 8-9, 2010 - Louisville, KY

May 13-14, 2010 - New York, NY

June 10-11, 2010 - Dallas, TX

September 16-17, 2010 - Chicago, IL

November 11-12, 2010 - Las Vegas, NV


Leading a TOP Team:

April 16, 2010


Half Time Planning Round Table:

July 9, 2010


Annual Planning Round Table:

December 4, 2009





Greetings -

Want more new patients?  There are two very simple, but rarely implemented new patient ideas that cost very little on this week’s ToPS Blog at www.TotalPatientService.BlogSpot.com   Take the time to read it, share it with your team, and then implement, implement, implement!

Have a great week as you make your team ToPS!


Morning Huddle Action Thoughts


December 21

Thought:  One of the most effective motivational acts any person can do for another is to be an attentive listener. 


Action:  Keep a tally today.  Count the number of times you restrain yourself from jumping in with a quick answer, solution, or suggestion before the speaker has finished explaining the problem.  You will be amazed at the additional insights that will be gained.  As you succeed today, try again tomorrow and the next day and keep track of your succeeding successes.


December 22

Thought:  No matter what business you are in,every one in the organization needs to know why.  Frances Hesselbein, President, The Drucker Foundation


Action:  What is your practice purpose?  Review it as a team right now!  Make the commitment to each other to stay on purpose as a team all day today.


December 23

Thought:  I think it is important to have fun at work–and not just at holiday time.

Ellen Jackofsky, Assistant Professor, Southern Methodist University.


Action:  Remember, its only work if its not fun!  Make it a point to make the day fun with each other and with patients while you stay on purpose.


December 24

Thought:     All who joy would win

             Must share.

             Happiness was born a twin.  Bryon

 

Action:  'Tis the day before Christmas!  Be happy.  Spread joy!


December 25

Thought:  Have a Merry Christmas or Happy Holiday which ever you prefer or both.



Make It Happen!

Steven J. Anderson
Founder and President
Total Patient Service Institute
http://www.totalpatientservice.com/
877 399 8677

The System, Wisdom and Training to make your practice ToPS!

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