More than every before, word-of-mouth is critical to success in dentistry.  Every patient is valuable.  Every patient referral is priceless.  Generating more word-of-mouth for your practice can and should be a daily focus for the entire team.  So HOW do you do it?  By creating such a WOW! experience that your patients are compelled to tell others about you.

Discover the 3 Secrets of the WOW Experience by reading this week’s ToPS Blog

A check-up in each of these 3 areas could yield “big mouth” referral results!

Have a great week as you take your team closer to the ToP!

P.S.  Don't miss the new Total Immersion date and location just added to our calendar this week:  Sept. 30 - Oct 1 - Portland, Oregon.

Morning Huddle Action Thoughts

March 8

Thought:  He who would find a friend without faults will be without a friend.  Unknown.

Action:  Unburden yourself today of carrying negative feelings about any patient, team member or any person for that matter!  It will give you a lift.

March 9

Thought:  If you have a job without aggravations,you don’t have a job.  Malcome Forbes

Action:  What is your biggest job aggravation?  Be grateful for it and turn it into an opportunity to grow, solve a pressing problem and add value to your JOB and the practice!

March 10

Thought:   Each morning I wake up and expect something wonderful to happen.  If it has not happened by lunchtime, I make it happen.  Irving Laxar

Action:   Put this to the test.  If something wonderful hasn’t happened by noon, do someone a favor, give a compliment, or do someone a good turn and fulfill your expectation.

March 11

Thought:  A stupid question is better than a stupid mistake.  Mary Brainard

Action:  Take courage.  Just ASK!  Ask patients today what they want, what they expect, what you can do for them that will make their visit great.  ASK a fellow team member what you can do to make their life easier.  Any question is better than no question at all!

March 12

Thought:  No one drifts more than he who knows not wither he is going.  Oliver Cromwell

Action:  Where are you going?  Where is the practice going?  What your team goals?  If you don’t know, ASK!  It is better to ASK where the office is going than to be surprised when it ends up somewhere you did not want to go.