Total Immersion Courses presented by the Total Patient Service Institute:
April 8-9, 2010 - Louisville, KY
May 13-14, 2010 - New York, NY
June 17-18, 2010 - Dallas, TX
September 16-17, 2010 - Chicago, IL
Sept. 30 - Oct. 1, 2010 - Portland, OR
October 21-22, 2010 - Salt Lake City, UT
November 11-12, 2010 - Las Vegas, NV
Leading a TOP Team:
April 16, 2010
Oct. 8, 2010
Half Time Planning Round Table:
July 9, 2010
Annual Planning Round Table:
December 3, 2010
Greetings -
Morning Huddle Action Thoughts
April 5
Thought:Where all think alike, no one thinks very much.Walter Lippmann
Action: Welcome all questions, objections, and concerns from patients today not as obstacles to acceptance of treatment, but as opportunities to discuss and discover together ways to help your patients get what they really want.
April 6
Thought:You cannot step twice into the same stream. For as you are stepping in, other and yet other waters flow on.Heraclitus
Action: There is no time like the present!Seize every opportunity to make every minute count today.Look for opportunities for same day treatment, scheduling unscheduled treatment, seeing emergencies today, and every opportunity that the day presents.Today’s opportunities will only come once…today!
April 7
Thought:Counting time is not so important as making time count.James J. Walker
Action:Do at least one more thing during each patient visit today: inquire about whitening, pending treatment, or any other item that you may not otherwise think there is time to talk about.
April 8
Thought:Let no sleep fall upon the eyes ‘till thou hast thrice reviewed the transactions of the past day.Pythagoras
Action:Make a mental note at the end of the day today: “What was the best thing that happened today?”Continue the habit of sharing that thought the next morning during the morning huddle.
April 9
Thought:Think all you speak, but speak not all you think.Patrick Delany
Action: Think in advance today about the best way to approach each patient to help them take the best route toward, health,wellness and a better appearance.