Total Immersion Courses presented by the Total Patient Service Institute:
April 8-9, 2010 - Louisville, KY
May 13-14, 2010 - New York, NY
June 17-18, 2010 - Dallas, TX
September 16-17, 2010 - Chicago, IL
Sept. 30 - Oct. 1, 2010 - Portland, OR
October 21-22, 2010 - Salt Lake City, UT
November 11-12, 2010 - Las Vegas, NV
Leading a TOP Team:
April 16, 2010
Oct. 8, 2010
Half Time Planning Round Table:
July 9, 2010
Annual Planning Round Table:
December 3, 2010
Greetings -
Having run across a dental “mentality” problem several times in the last few weeks, I thought it a good idea to address one my of favorite topics: the “Pie” vs. the “Universal” mentality.Which do you have?Your mentality may very well determine your ultimate success in dentistry and in life.Discover if yours is a “Pie” or a “Universal” mentality by reading this week’s ToPS Blog atwww.TotalPatientService.BlogSpot.com
Have a great week as you make your team ToPS.
Morning Huddle Action Thoughts
April 19
Thought: Not to be fault finding, not to unjustly fight, ‘Tis to confess what’s wrong, and do what’s right.Anonymous
Action: Before being tempted to say something negative about a patient to another team member, find something good about him or her and what you can do to make the next visit great.
April 20
Thought:Recollect that trifles make perfection,and perfection is no trifle.Michelangelo
Action:Decide on 5 simple, “trivial” things you can do with each patient today that will help them have a “perfect”visit.For example:smile, use their name, look them in thee ye, ask a sincere question, etc.
April 21
Thought:Never bear more than one kind of trouble at a time.Some people bear three--all they have had, all they have now, and all they expect to have.EdwardEverett Hale
Action:Leave your baggage at the door today!Focus on the work at hand and do it to your best ability with no distractions.You can pick up your worries as you go out the office door.Just make sure to leave your office “baggage” at the door when you get home!
April 22
Thought: The first great gift we can bestow on others is a good example. Sir Charles Morell
Action:Alfred Lord Tennyson said, “I am a part of all that I have met.”Leave every patient better than when you found him or her today.Make sure each one is happier,healthier, more comfortable or confident because of the interaction with you.
April 23
Thought: The art of being wise is the art of knowing what to overlook. William James
Action:It won’t likely hurt you a bit and will make you feel gracious and even heroic–Just overlook something today that might seem offensive and keep smiling.
Greetings - 