What is the best verbiage to use when “confirming”appointments?  It is a good question since there is a lot of that that takes place every day in the office. 

So whether you call,e-mail, text or mail your patients about their upcoming appointments, make sure to read this week’s ToPS Blog at www.TotalPatientService.BlogSpot.com to learn more about the best ways to “confirm” appointments.

Have a great week as you take your team to the ToP!

Morning Huddle Action Thoughts

May 31

Thought:  Think transitional–sync-ing and linking.

Action:  Listen attentively to those around you and apply their ideas to your situation in a new configuration.  Always ask, “How can I make that work.”  That’s creativity.

June 1

Thought:  Lettuce is like conversation; it must be fresh, crisp, and sparkling.  

Charles Dudley Warner

Action:  Bring something upbeat to every patient conversation today to brighten their day.

June 2

Thought:  It is impossible to help another person without helping yourself.

Action:   Never let that which you receive exceed that which you give.  If it does temporarily, see that you give more and you will receive more still.

June 3

Thought:  The stones that critics hurl with harsh intent -- A man may use to build his monument.  Arthur Guiterman

Action:  Accept criticism gratefully and graciously.  First, it may alert you to something your associates may hesitate to tell you.  Second, it provides you with an opportunity to psychoanalyze your critic whom you will probably discover has many more problems than you do!

June 4

Thought:  Whatever I did not know, I was not ashamed to inquire about, so I acquired knowledge.   Ancient Persian Philosopher

Action:  Remember today and every day to “ASK.”