Total Immersion Courses presented by the Total Patient Service Institute:
June 17-18, 2010 - Dallas, TX
August 26-27, 2010 - Birmingham, AL
September 16-17, 2010 - Chicago, IL
Sept. 30 - Oct. 1, 2010 - Portland, OR
October 21-22, 2010 - Salt Lake City, UT
November 11-12, 2010 - Las Vegas, NV
Leading a TOP Team:
Oct. 8, 2010
Half Time Planning Round Table:
July 9, 2010
Annual Planning Round Table:
December 3, 2010
Greetings -
Morning Huddle Action Thoughts
June 7
Thought:To see ourselves as others see us is a most salutary gift. No less important is the capacity to see others as they see themselves.Adous Huxley
Action:Give all the benefit of the doubt.Assume they may have abilities not yet discovered.There will be plenty of time ahead to rethink your conclusions but less time to repair any damage that may have been done by not being generous with your praise.
June 8
Thought:What would be the use of mortality to a person who cannot use well a half-hour?
Ralph Waldo Emerson
Action:A substantial part of every day is devoted to meeting the needs of others.That makes every other part very valuable.See that you have a plan for its efficient use.
June 9
Thought:They may forget what you said but they will never forget how you made them feel.
Carl Buehner
Action:Plan something you can do for, or with,every patient today that will make his/her visit a pleasant memory.
June 10
Thought:Conversation is the art of telling people a little less than they want to know.
Franklin P. Jones
Action:Knowing you can only learn while listening, and especially not while talking, examine your techniques for drawing information from patients knowing it involves getting them to ask more questions.Only then will you know they are ready to hear our answers.
June 11
Thought:There is no such thing in human existence as being so high you’re not responsible to anybody.Lawrence A. Appley
Action: Keep in mind that everyone is his/her own boss.That will enable you to be voluntarily responsive to those whom it is your duty to respond to–especially patients.