Morning Opportunity Meeting (M.O.M.)

Action Thoughts

June 21

Thought:  He speaks to me as if I were a public meeting. 

Queen Victoria speaking of Gladstone

Action:  Use every patient’s name today as you talk and work with him or her today. They are not a “patient base.” Every patient is an individual with wants, needs, and desires.  Treat each and every one that way.

June 22

Thought:  When you stick on conversation’s “burrs,” don’t stress your pathway with those dreadful “urs.”  Oliver Wendell Holmes

Action:  ASK, don’t tell!  Then you will never be left trying tofill your own gaps with the “ums”, “ur”, and “ah’s” that come with always being the talker!

June 23:

Thought:  It is wise to apply the oil of refined politeness to the mechanism of friendship. 

Colette

Action:  Treat every team member with the same refined politeness you intend to use with patients.  Patients take how you treat each other as a signal of how they will eventually be treated in your practice.

June 24

Thought:  Be wiser than other people, if you can,but do not tell them so.  Lord Chesterfield

Action:  ASK so that patients will talk about themselves.  They will conclude that you are a most gracious person and a great conversationalist.

June 25

Thought:  The luxury of doing good surpasses every other personal enjoyment. 

John Gay

Action:  Do something especially nice and unexpected for someone today.