Total Immersion Courses presented by the Total Patient Service Institute:
August 26-27, 2010 - Birmingham, AL
September 16-17, 2010 - Chicago, IL
Sept. 30 - Oct. 1, 2010 - Portland, OR
October 21-22, 2010 - Salt Lake City, UT
November 11-12, 2010 - Las Vegas, NV
Leading a TOP Team:
Oct. 8, 2010
Half Time Planning Round Table:
July 9, 2010
Annual Planning Round Table:
December 3, 2010
Greetings -
If you and I have spent any time together at all over the years, you have heard me say that 94% of success is in the system.That secret of success was given to me in 1993 by Dr. W. Edwards Deming shortly before his passing.
I was impressed to see many of the Deming success systems at work recently during a Crown Council MasterMind retreat.The result of that experience is an updated system and 2 forms you can use in your office for continual improvement.These forms are free to the readers of this e-newsletter.
Have a great week as you work with your team to make your practice ToPS!
Morning Opportunity Meeting
Action Thoughts
July 19
Thought: Work expands so as to fill the time available for its completion.
C. Northcote Parkinson
Action:Review your daily routine and see if there is something you could change and do with greater efficiency.Implement it.
July 20
Thought:It is too difficult to think nobly when one thinks only of earning a living.
Jean-Jacques Rousseau
Action:Make a list of five non-monetary rewards you receive from your daily work and share them with the other members of the dental team.Perhaps your list will jump to 10 when you see what the other members of the dental team have on their lists.
July 21
Thought:Everyone must row with the oars he has.English proverb
Action: Rejoice in the talents each person among your work associates possesses.Comment, congratulate, and reinforce.Allow each to shine in his/her special way and then the team will have a greater ability to accomplish than is the sum of its numbers.
July 22
Thought:Mighty rivers can easily be leaped at their source.Publicus Syrus
Action:Identify something in its start-up stage that is likely either to cause a problem later or will be a waste of time.Be the first to discover it and see that it is eliminated.
July 23
Thought:Doing business without advertising is like winking at a girl in the dark. You know what you are doing but nobody else does.Steuart Henderson Britt
Action:Make today a special advertising day.Ask every patient whom he/she knows who doesn’t have a happy dental home.
Greetings - 