The Future:
America is getting older! With age comes experience and sophistication.

Today’s dental patient has had thousands of consumer experiences. They know great service when they experience it. They also know when they are being “sold.”

As the consumer gets more sophisticated, the dental team needs to become more skilled at providing a higher level of service that is:
• Patient focused
• Flexible to meet the needs of the individual and
• Productive for the practice

Total Patient Service is a philosophy and a system of running a practice that meets the needs of each team member, uniquely serves each patient, and builds successful practices. Total Patient Service is a philosophy, a system, and a way of life.

The Focus:
Education and training is an investment in the most valuable asset in the practice…people. Like every investment, it should provide a good return.

A great practice makes progress by find good people, investing in their development, and then working together to continually improve the practice. Training and development should not be so expensive that you wait before developing your team.

The Total Patient Service Institute has developed delivery systems that stay focused on the return on investment to the practice. The investment is so reasonable that you should not even think twice about getting your team the tools they need to be successful TODAY!

The Fundamentals
Development starts first with diagnostics or knowing where to focus you work on the practice. Staring with ToPS Stats, you can determine where your practice can make dramatic improvement in specific areas that will yield productive returns.

The Total Immersion live courses will move the entire team to new levels of performance. The ToPS Institute’s on-line training course, soon to be released, will help you train new team members as well as help existing team members refine and renew their skills. The ToPS Personal Practice Advisors can guide the entire process in a way that will accomplish your goals on your time-line.

Come join us on a great journey to the ToPS!