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“Total Immersion” Courses
presented by the Total Patient
Service
Institute:
June 17-18, 2010 - Dallas, TX
August 26-27, 2010 - Birmingham, AL
September 16-17, 2010 - Chicago, IL
Sept. 30-Oct. 1, 2010 - Portland, OR
October 21-22, 2010 - Salt Lake City,
UT
November 11-12, 2010 - Las Vegas, NV
Leading a TOP Team:
October 8, 2010
Half Time Planning Round Table:
July 9, 2010
Annual Planning Round Table:
December 3, 2010
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Top
performing teams have some things in common:
Train and retain, learn and re-learn to stay grounded
in the principles that make them ToPS! Total Patient
Service Institute courses are designed to deliver
the highest return on investment in the industry.
Here’s how…
Have you ever considered how much money is
wasted in continuing education on things that
do not return anything to the practice? Just
consider expense for food alone at seminars
held in hotels. A HUGE percentage of your tuition
dollar is going for over priced amenities that
return nothing to you, your team or your practice.
In an effort to return more to the practice
and provide better education at a better rate,
The Total Patient Service Institute delivers
much of its “live” education in
some of the most comfortable education accommodations
available.
Arrive at our central location just minutes
north of the Dallas – Ft. Worth International
Airport. Choose from four different hotels depending
on your budget for over night accommodations.
Walk next door to the seminar located
inside AMC Theaters! Your choice of food at
15 different, convenient restaurants for lunch…all
under eight dollars per person. Recharge your
batteries with your team with entertainment,
shopping, and great places to eat at the Grapevine
Mills Mall. All located right next door to your
hotel. When the seminar is over, you’re
just a quick 8 minute, free shuttle ride from
the airport and you’re back home before
you know it.
Here’s
where it all gets started:
The “Total Immersion” Course
Delivering Total Patient Service starts with
getting the entire team totally “immersed”
ToPS Skills. During two, entertaining, information-packed
days, here’s just some of what you and
each team member will discover:
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What is Total Patient Service
and what does it take to deliver it.
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Personal characteristics
of a Total Patient Service team member.
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My critical role in the
Total Patient Service process.
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Patient-by-patient navigation
of the Total Patient Service Map – “Meeting
patients where they are”.
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Flexibility in the moment
– choosing the right communication style
for each patient.
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Identifying and using
the two most important pieces of information
for long-term patient loyalty.
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Proper use of Total Patient
Service aids and forms to create better patient
relationships and service delivery.
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Basic skills for each
quadrant of the Total Patient Service Map
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How and when to “educate”
the patient without looking like you are educating
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Mastering the art of “framing”
for patient understanding and acceptance
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When to do absolutely nothing
but what the patients says!
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How to build the most
important case acceptance characteristic –
TRUST
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When and what to ASK.
And more importantly – when NOT to ASK
and how to tell the difference
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Simple steps you can use
today to properly address patient concerns,
questions and objections.
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Implementing the essentials
of the 3 Minute Rule into your personal and
professional personality for better patient
comfort, satisfaction, loyalty and practice
productivity.
“Total Immersion” is essential
for every practice who wants to deliver “Total
Patient Service”. Come as a team, send
your new team members and come back often to
recharge and renew your ToPS Skills to be the
best in your market.
Make sure to check for “Total Immersion”
upcoming dates.
Leading a Top Team
Leading a Top Team is based on progressive principles of leadership necessary to lead a team that will serve the rapidly changing demands of a growing sophisticated market. A team will rarely grow faster than its leader. Leading a Top Team is designed to catapult the leader of the practice in front of the changing marketplace in order to lead the team to where it needs to be for the future success of the practice.
Here are just a few of the benefits Leading a Top Team:
- The difference between a top performer and a top performing team and the leadership skills needed for both.
- The “90 day” ingredient that every top team needs to continue performing at the highest level.
- The difference between “position” power and “personal” power. Which one do you need the most and how to you get it?
- Defining the three types of dental office teams. Which one do you have now? Which one do you need and how do you get it?
- Identifying the four characteristics of a Top Team and the system to develop those characteristics in your existing team members.
- Skilled or unskilled? Placing the players in the right position.
- Attitude or attributes? Which has the most powerful impact on results?
- Developing and maintaining the most important aspect of a Top Team.
- Setting the standard: defining how the team will WIN the game clinically, managerially, and personally with each patient.
- Defining and creating the number one aspect team members want in the place they work.
- Keeping team harmony intact and on course day after day and week after week.
- The key to creating self-lead team members who account to you instead of you having to follow up with them.
- Developing a spirit of continual improvement and the systems to go along with it.
Leading a Top Team is a one day experience packed with ideas, techniques, systems and the process to implement the very best skills needed to lead a team that provides Total Patient Service to every patient during every patient encounter.
Make sure to check for “Leading a Top Team”
upcoming dates.
Presented by Steven J. Anderson and the Total Patient Service Institute team.
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